FAQ

How do returns work?

We accept returns within 30 days of purchase date. To start this process, please send an email with your order number to support@12p.com.

Where do you ship from?

Our products are shipped from St. Louis, Missouri USA. Most orders will ship within 3-5 business days. Tracking information will be sent to the email from order.

Do you ship internationally?

Orders placed on 12p.com can be shipped to most international destinations. Please note that international orders may be subject to import taxes or duties. Please check with your country’s customs office for more details.

When will the next ball be available?

We drop multiple limited edition balls throughout the year. To get notified about the next drop, sign up for our email list to be the first to know.

How many balls will be available?

The quantities of each limited edition series may vary. No extra balls of the same series will ever be made. Once they’re gone, they’re gone.

How should I take care of my ball?

Our Grade 1 Italian leather footballs are made to last. For everyday care, use a dry, clean cloth to remove dust and remove debris. To spot clean, gently buff out spots with water and a microfiber towel. For long-term care, a natural leather protector can help prevent most damage and stains. Note that this may affect the color.

Where are the balls made?

The balls are handmade by skilled artisans in the football-making capital of the world, Sialkot, Pakistan.

I missed a ball drop. Can I still buy one?

Once a ball has sold out it’s no longer available. We may re-release the same ball in a different color. Be the first to get notified on the next drop by signing up for our email list.

Who’s behind 12 Pentagons?

12 Pentagons was founded by Jon-Paul Wheatley, also known as @jonpaulsballs across the internet.

Why are you called 12 Pentagons?

When attached edge to edge, 12 pentagons come together to form a ball. You’ll see the 12 pentagon pattern coming up again and again in ball constructions. Our name is a way to honor that.

Where is 12P based?

12 Pentagons is based in St. Louis, MO, America’s first football (soccer) capital.

I’d like to collaborate on a ball. How does that work?

We’re open to collaborations with football clubs and players, fashion brands, and artists. If that describes you and you’re interested in working with us to design and make a unique limited edition ball, let us know at hello@12p.com.

Can you make me a custom ball?

We do not offer custom balls at this time. We’re exploring this as an option in the future.

I want to make my own ball. Where do I start?

Consider joining the Ball Makers Guild.

Are you hiring?

We’re always looking for football-obsessed folks to join our growing team. Reach out to hello@12p.com with your CV/resume and let us know what club you support.

Any other questions?

Contact us at support@12p.com and someone from our team will respond within 24 hours.